FAQ

Frequently Asked Questions

How long does delivery take?

Orders are dispatched within 1-2 business days and typically arrive within 2-5 business days across Saudi Arabia.

How do I find my size?

Our pieces have a relaxed, oversized fit. If you are between sizes, we recommend taking your usual size for the intended silhouette, or sizing down for a closer fit.

Can I return an item?

Yes, within 3 days of delivery, as long as the item is unworn, unwashed, and in its original packaging with tags attached. Return shipping is paid by the customer.

Can I exchange an item?

Yes, within 7 days of delivery, and exchanges are free of charge. See our Shipping & Returns page for the steps.

How do I care for my garments?

Wash cold, inside out, and lay flat to dry. This preserves the fabric and the fit.

How can I reach you?

Write to us at support@snowdeer-ksa.com or through our contact page. We reply within 24 hours.